Privacy Notice

Valid from 25 May 2018

The controller is Windoor UK Limited, 12 Newmarket Business Centre, 341 Exning Road, Newmarket, Suffolk, CB8 0A, United Kingdom.
Windoor UK Limited considers it important that its website users are informed as to when, for what purposes and which personal data are processed.
Windoor UK Limited reserves the right to amend this Privacy Notice from time to time. You should therefore read this Privacy Notice regularly. The date of the then-current version (valid from) may be found at the beginning of the Privacy Notice.
What are personal data?
Personal data means any information relating to an identified or identifiable natural person (e.g., name, address, telephone number, date of birth or email address).
In general, you can use our website without providing any personal data. The use of certain website services may require personal data to be provided, for instance in order to sign up for a newsletter, to leave a comment in our forum or to purchase participate in a sweepstake. 
Personal data are therefore not processed as a matter of course, but rather only under certain circumstances and for specific purposes. 
When are personal data processed in connection with Windoor UK Limited website?
In order to provide the Windoor UK Limited’ online services, Windoor UK Limited or third parties process personal data in connection with:  
  • Websites: Personal data are processed using [log files], [cookies], [analysis tools], and [plugins] of social media and other providers. 
  • Collaboration tool: Personal data are processed to enable intermediaries and partners to use our collaboration tool [collaboration tool]. 
  • E-post: Personal data are processed on the basis of your consent in signing up for the [e-post]. 
  • Contact forms: Personal data are processed via [contact forms] in order to deal with requests of website users, for the distribution of ordered brochures and for bookings of our showroom.
For what purposes are personal data processed?
  • Optimising the website (e.g., market research and internet audience measurement) 
  • Personalising the website for users 
  • Providing users with access to our collaboration tools for intermediaries and partners
  • Distribution of e-post (email newsletters) and ordered brochures
  • Dealing with requests, complaints and enquiries of users
  • Scheduling requested bookings for our showroom
  • Ensuring data security for the users of our website
On what legal basis does Windoor UK Limited process personal data?
Insofar as we obtain your consent to process personal data, your consent serves as the legal basis. This is the case for example in connection with e-post. 
We also process your personal data on the basis of our legitimate interest. This includes processing for purposes of:
  • optimising and personalising our website
  • ensuring data security
  • dealing with your requests, complaints and enquiries 
  • granting access to our collaboration tool for partners and intermediaries
  • arranging a visit of our showroom you requested via our online form
  • concluding and performing B2B contracts (via collaboration tool/restricted area)
To the extent personal data is processed based on a legal obligation, this serves as the legal basis. This may be the case for example relating to the disclosure of personal data to third parties or storage or retention periods. 
The disclosure of personal data to third parties
Is personal data disclosed to third parties?
In general, we only disclose your personal data to third parties insofar as we have a legitimate interest in doing so or you have provided your consent. 
Furthermore, your data may be disclosed to third parties insofar as we may be obliged to do so pursuant to legal provisions or an enforceable administrative or court order.
Are third parties used for processing data?
We use third party service providers for data processing. Service providers are generally involved as so-called "processors", who may only process the personal data of the users of our website in accordance with our instructions. For example, your email address may be passed along to a service provider in order for it to send you a newsletter you requested. 
Is personal data sent to recipients in a third country (outside Switzerland, the EU or the EEA)?
We also provide personal data to third parties, respectively processors, that are not based in the EU/EEA or Switzerland. In this case, we ensure prior to disclosure either that the recipient provides an adequate level of data protection (e.g., on the basis of an adequacy decision for the relevant country, self-certification by the recipient for the EU-U.S. Privacy Shield, the application of standard contractual clauses of the European Union) or that our users have provided their consent.
We can provide you with an overview of the third country recipients along with a copy of the terms specifically agreed to in order to ensure an adequate level of data protection. Please use the details provided in the “Data protection contact” to do so. 
Duration of storage and retention periods  
For how long does Windoor UK Limited retain the personal data?
We store your data for as long as is necessary in order to provide our website services and the related services or for as long as we have a legitimate interest in continuing storage. In all other cases, we delete your personal data, with the exception of any data that we are required to retain in order to comply with legal obligations (e.g., retention obligations). Data for which a retention period applies will be blocked by us until expiration of the retention period.
Rights of users 
What are your rights as a data subject?
  1. Right of access: Users have the right to request confirmation from the controller as to which personal data concerning them is being processed and whether these data are being transmitted to a third country.
  2. Right to rectification: Users have the right to request the controller to correct any incorrect or incomplete personal data relating to them.
  3. Right to erasure: Users have the right to request the controller to erase promptly any personal data relating to them if these data are no longer necessary for the purposes for which they were collected or processed. The same applies if the data subject withdraws consent or objects to the processing in absence of an overriding legitimate interest of the controller or if these data are being unlawfully processed. The data subject may additionally execute this right in case where the controller is subject to a legal obligation to delete these personal data or when the personal data have been collected in the context of information society services. 
  4. Right to restriction of processing: Users have the right to request the controller to restrict processing. 
  5. Right to withdraw consent: Users have the right at any time to withdraw their consent to the processing of any personal data relating to them for any specific purpose or purposes if that processing is based on their express consent. The withdrawal of consent will not affect the lawfulness for the processing on the basis of that consent carried out prior to the withdrawal of consent.
  6. Right to object: Users have the right at any time to object to the processing of any personal data relating to them if the processing occurs on the basis of the legitimate interest of the controller or of a third party. Where personal data are processed for direct marketing purposes, users have an absolute right to object to such processing at any time.
Right to lodge a complaint with the supervisory authority
You have the right to lodge a complaint with a data protection authority. In order to do so, you may contact the data protection authority competent for your place of residence or your federal state, or the data protection authority competent for us. This is:
Information Commissioner's Office
Wycliffe House
Water Lane
United Kingdom
Tel: 0303 123 1113 (local rate) 
Tel. 01625 545 745 (national rate)
How can you exercise your rights?
In order to exercise your rights, please contact: Further information may be found under “Data protection contact”. 
Data protection contact
Please do not hesitate to contact us by email to for any information or with any suggestions regarding data protection.
If you wish to contact us, you may reach us as follows:
Windoor UK Limited
12 Newmarket Business Centre
341 Exning Road
Newmarket, Suffolk
CB8 0A
United Kingdom
0870 067 8810

Privacy Notice for Website:

Log files
Each time you use the internet certain data is automatically transferred from your browser and stored by us in so-called log files.
  1. Information about the browser type and the version used 
  2. The user's operating system
  3. The user's internet service provider
  4. The user's IP address
  5. The date and time of access
  6. Websites from which the user's system accesses our website
  7. Websites that are retrieved by the user's system through our website
  8. Name of the downloaded file
  9. Volume of data transferred
  10. A report as to whether the download was successful
The log files are stored by us in order to investigate defects and for security reasons. They are stored for up to 10 days, after which they will be deleted. Log files that must be retained for longer periods for evidence purposes are excluded from deletion until the applicable incident has been reviewed and may in particular cases be passed along to investigating authorities.
What are cookies?
Cookies are small text files that are sent whenever a webpage is visited and are stored in the user's browser. If the corresponding webpage is visited again, the user's browser will send back the content of the cookie, thereby enabling the user to be recognised. 
For how long are cookies stored in the browser?
Some cookies are automatically deleted at the end of the browser session (so-called session cookies), others are stored in the user's browser for a specified period of time or indefinitely and thereafter deleted themselves (so-called temporary or permanent cookies).
Blocking or cancelling cookies?
Use the link provided below, you can see whether cookies from various providers have been activated and object to the collection or analysis of your data using their cookies:
It is possible to object to various cookies in a blanket fashion, including in particular those of US providers, by clicking on the following link:
Comprehensive information concerning cookies may be found on the following user portal:
What cookies do we use and for what purpose?
We use cookies in order to make our website more user-friendly and to measure and analyse the usage of our website. Some elements of our website require that the browser accessing the site can also be identified after switching to a different page. We also use cookies on our website that enable an analysis of the browsing habits of the users.
Absolutely essential cookies
Some cookies are essential in order for us to be able to securely provide our online services. This category includes, for example, cookies:
  • that are used in order to identify or authenticate our users;
  • that temporarily store certain information entered by users (e.g., content of an online form);
  • that save particular user preferences (e.g., search or language settings);
Analysis cookies
We use analysis cookies in order to be able to carry out statistical analysis of our users' browsing habits (e.g., subpages visited, search terms entered).
Tracking cookies in connection with social plugins
The embedding of social plugins often results in plugin cookies being saved by providers.
Web analysis tools
We need statistical information in order to be able to make our website more user-friendly and to conduct market research. 
We use the following web analysis tools for this purpose. The usage profiles generated by the tools using analysis cookies or from an analysis of the log files are not cross-referenced with personal data. The tools either do not use the IP addresses of users at all or abbreviate them immediately after collection. The providers of web analysis tools only process data as processors in accordance with our instructions and not for their own purposes. 
For each web analysis tool, you can find information regarding the corresponding provider, as well as how to object to the collection and processing of data through the tool. Please note in relation to tools that work with opt-out cookies that the opt-out function is device- or browser-specific and generally only applies for the specific end device or browser used. In addition, you can also prevent usage profiles being generated overall by deactivating cookies in general.
  • Google Analytics: Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google Analytics along with the additional IP address anonymisation function offered by Google: This means that IP addresses will generally already by anonymised by Google within the EU, and only in exceptional cases not until they reach the USA, and that in any case they will only be stored in abbreviated form. You can object to the collection and analysis of your data through this tool by downloading and installing the browser plugin available at the following link:
Social plugins (plugins)
What are plugins?
Plugins enable the integration of social media into the website of Windoor UK Limited. The various providers of plugins are referred to below collectively as "plugin providers".
Plugins are deactivated as the default setting in order to prevent the automatic disclosure of user data to providers. Only after the user clicks on the plugin (Shariff plugin) is it activated and is data transmitted. Log files (including the IP address) are thereby transferred by your internet browser directly to a server of the relevant plugin provider and may be saved at that location. This server may be located outside the EU or the EEA (e.g., in the USA).
Prevent the activation of plugins?
If you do not wish to have data exchanged between you and social media, you should log out of social media before using the website of Windoor UK Limited. In addition, you should activate the private mode in your browser. 
In addition, it is also useful to deactivate or restrict cookies in your browser settings in order to prevent third parties from being able to monitor your browsing habits. You can generally also completely prevent the loading of plugins by using add-ons for your browser (so-called script blockers).
Does Windoor UK Limited have any influence over the scope of data processing by plugins?
Plugins are independent extensions of the plugin provider. Windoor UK Limited does not therefore have any influence over the scope of the data collected and stored by the plugin providers through plugins. If any of the named plugin providers has stored a cookie on your device, it may record your browsing habits and generate detailed usage profiles using tracking data. 
Further information concerning the purpose for which data are collected, the extent to which this occurs and the further processing and use of your data by the plugin provider along with your rights and configuration options in order to protect your data may be found in the Privacy Notices of the relevant providers. We use social plugins ("plugins") from the following providers in connection with our website:
Collaboration tool/Restricted area
We offer partners and intermediaries to use our collaboration tool/restricted area. It contains information about marketing and sales, such as product information and reference sheets as well as technical information, such as installation guides, order forms and user and care instructions. The personal data collected through this means (e.g. company, surname and last name, postal address, country, telephone number, email, client number) are necessary to create an account for you and ensures a time and cost efficient collaboration. The processed personal data are used for access control to the collaboration tool, for the conclusion and performance of B2B contracts as well as to maintain our business relationship. We are not able to conclude and perform B2B contracts if you do not provide your personal data to us, since the processing of your personal data is a contractual necessity.
We delete any data that you transmit to us using the collaboration tool as soon as their storage is no longer necessary or required by law (mandatory retention periods).
E-post (Newsletter)
We offer you the opportunity to subscribe to our email newsletters (e-post) in order to be updated about Windoor related news and events. In doing so, you consent to receiving newsletters.
If you no longer wish to receive newsletters, you can revoke your corresponding consent at any time. Please use the unsubscribe function in order to do so, or [contact us => level 1: Data protection contact] . 
Contact form
We offer you the opportunity to reach us directly by using our contact form. You can submit suggestions, requests, complaints and enquiries to us about our website, services and products. Additionally, you can order a brochure or book a visit of our showroom. The personal data collected through this means (name, email address, postal address, telephone number, profession/industry and product interest) are used exclusively for the aforementioned purposes.
If you have any questions regarding the processing of your personal data, please use the contact information provided in the receipt confirmation of your message or contact us [contact us => level 1: Data protection contact].
We delete any data that you transmit to us using contact forms as soon as their storage is no longer necessary or required by law (mandatory retention periods).
Technical information regarding browser settings
By using the privacy settings of your browser, you can to prevent third parties from being able to monitor your browsing habits. In order to do so you need to activate the private mode. In addition, it is also useful to deactivate or restrict cookies in your browser settings. You can generally also completely prevent the loading of plugins by using add-ons (script blockers) for your browser.
Further details can be found in your applicable browser instructions: