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If you cannot find the information you are looking for on our website or in our FAQ's, please contact us by submitting the form below.  Alternatively, if your question is more urgent please call us on 0870 067 8810.

Is the balcony a suitable place to site my extractor vent?


No, we do not recommend this as it is likely to cause problems with condensation when the glazing is closed. Ducting can be installed leading to the exterior of the balcony or an alternative site on the external wall should be used.

What is the payback or lifecycle cost of a balcony enclosure vs open balcony?


Because every project is unique it is difficult to give a definitive answer. However, what you should consider is the balcony enclosure protects the primary façade therefore reducing maintenance costs. The thermal efficiency it provides in relation to both private and public spaces cannot be underestimated and the improvement in lifestyle for residents has shown overall homes are better looked after as tenant turnover is lower along with associated costs.

Is an enclosed balcony classed as outside space?


Yes, a balcony enclosure is an unheated space that contributes towards outside amenity space.

Is it necessary to move out of the home during installation?


It is not necessary to move out during balcony installation as the majority of the work is carried out externally. The only time access to the home is required is for 'finishing off' to ensure that the balcony installation is left secure, clean and tidy. This work is contained within the balcony space itself. However, depending upon the scale of overall renovation there will be some upheaval and compromise to lifestyle during this process. Whilst the majority of people do stay in their homes, this is at the clients discretion. Windoor would not make any specific recommendation.

How do I clean the outside of the glass?


Windoor's unique system allows the glazed panels to slide to the side and turn inwards. This gives safe access to both sides of the glass. The panels can be parked individually against the wall which negates the risk of collision during this process. Please also view our Maintenance and User Guide which you can order from or Contacts page or download directly from our General page.

Can a balcony enclosure be used all year round?


Many people use their balcony all year round. It has been shown that an enclosed balcony is useable for up to 100 more days per year than an open balcony; particularly in the cooler months of spring and autumn. In winter it provides protection from the elements and is a buffer zone to the main fabric of the building reducing the inside and outside temperature differential.

Do you provide training for residents on how to use the balcony?


Windoor can provide full training and often attend open days to demonstrate the system to residents. We also produce a user guide which is freely available to all home owners and occupants.

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